This Refund Policy outlines our procedures for returns and refunds for purchases made on phythraxphexae.ddd. We sell food supplements in compliance with Irish and EU consumer law. We are committed to customer satisfaction and aim to handle all refund requests fairly and efficiently.
1. Contact Information
For all refund-related inquiries, please contact us at:
Phythraxphexae.world
55 O'Connell Street Lower
Dublin 1, D01 W2V3
Ireland
Email: admin@phythraxphexae.world
2. Right of Withdrawal (EU Consumers)
Under the Consumer Rights Directive and applicable Irish law, you have the right to withdraw from a distance contract within 14 days of the day on which you receive the goods, without giving any reason. To exercise this right, you must inform us of your decision before the 14-day period has expired. You may use the model withdrawal form available on the European Commission website, or simply send us a clear statement (e.g. by email) indicating your desire to withdraw.
3. Exclusions from the Right of Withdrawal
The right of withdrawal does not apply to the supply of goods that are sealed and not suitable for return due to health protection or hygiene reasons once they have been unsealed after delivery. Dietary supplements fall within this category. Therefore, once you have opened the product, we may not be able to accept a return for hygiene and safety reasons. If you have not opened the product and wish to withdraw within the 14-day period, please contact us immediately. We will assess each case individually and may accept returns of unopened products in their original packaging.
4. Refund Process
If your return is accepted, we will refund the purchase price (excluding original delivery costs, unless the product was defective or we sent the wrong item) within 14 days of the day on which we receive your notice of withdrawal or the returned goods, whichever is earlier. Refunds will be made using the same payment method you used for the original transaction, unless you have expressly agreed otherwise. You are responsible for the cost of returning the goods unless the return is due to our error (e.g. defective or incorrect product).
5. Defective or Incorrect Products
If you receive a product that is defective, damaged in transit, or different from what you ordered, please contact us within 14 days of delivery. Provide your order number, a description of the issue, and photographs where applicable. We will arrange a replacement or full refund, including any delivery costs you incurred. In such cases, we will also cover the cost of return shipping. We may request that you return the product for inspection before processing the refund.
6. How to Request a Refund
To initiate a refund request, email us at admin@phythraxphexae.world with: your order number; the reason for your request; and, where applicable, photos of the product and packaging. We will acknowledge your request within 2 business days and respond with our decision and any return instructions within 5 business days. Please do not return products without prior authorisation, as unauthorised returns may not be accepted.
7. Refund Timeline
Once we have received and processed your return, we will issue the refund within 14 days. Depending on your bank or payment provider, it may take an additional 5 to 10 business days for the refund to appear in your account. If you have not received your refund after this period, please contact us.
8. Partial Refunds
In some cases, we may offer a partial refund—for example, if the product has been partially used but there is a genuine quality concern. Each case is evaluated individually, and we will communicate any partial refund offer to you clearly.
9. Contact
For any questions about this Refund Policy or to discuss your specific situation, please contact us at admin@phythraxphexae.world or write to 55 O'Connell Street Lower, Dublin 1, D01 W2V3, Ireland. We aim to resolve all refund requests as quickly and fairly as possible.